|
Home > Customer Service
Customer ServiceMail:
Telephone:
Fax:
Office Hours
Blanket orders may be established for purchase of our smaller accessories. Please call with your requirements and we can set up a schedule to meet your needs.
McCrone Microscopes & Accessories stands by their products and want you, the customer, as happy as possible. Although merchandise may be damaged upon shipment, we ask that a claim be made within 30 days of date of shipment to the customer. In addition, no returns may be made without prior authorization. The McCrone Microscopes & Accessories invoice number along with return authorization number must be cited when presenting any claims. This number is shown on packing slips and invoices. Thanks for your cooperation!
Privacy Policy
The McCrone Group, Inc. and its related companies ("McCrone") recognize the importance of protecting the privacy of Personal Information collected about the visitors, users, members and/or subscribers of the McCrone Web sites (each, a “User”). "Personal Information" includes, but is not limited to, usage data, along with the name, address, telephone number, e-mail address, credit card information, company affiliations and interests of McCrone Users. McCrone will analyze and utilize User data in order to effectively optimize the User experience and to present certain opportunities to Users for their benefit. McCrone has adopted this Privacy Policy to inform Users how it collects, stores, and uses Personal Information. Any Personal Information you send us or that we otherwise collect will be used only for the purpose indicated in this Privacy Policy. By accessing, browsing, or using this Site, you acknowledge that you have read, understood and accept the practices described in this Privacy Policy. Please read this Privacy Policy carefully and be aware that McCrone may make changes to this Privacy Policy at any time. Our Commitment to Privacy. The Information We Collect. Your Personal Information. There may be times, however, such as when subscribing to our services on McCrone.com, McCroneAtlas.com, or ModernMicroscopy.com, making purchases from McCroneMicroscopes.com, or registering for a course with McCrone College of Microscopy when we ask Users to provide certain Personal Information about themselves. Whether or not a User provides such information is completely his or her own choice. If a User chooses not to provide the Personal Information we request, he or she may be unable to access certain services and content on our McCrone sites or purchase products from us. Demographic Information. Prospect and Referral Information. Cookies. How We Use the Information We Collect.
Personal Information If you supply us with your telephone number, you may receive telephone contact from us with information regarding the information or applications you submit via this site. You may also receive telephone contact from us with information regarding new products and services or upcoming events that we determine may be of interest to you. If you supply us with your postal address and/or e-mail address, you may receive periodic mailings and/or emails from us with information about new products and services or upcoming events that we determine may be of interest to you. If you do not wish to receive further telephone contact or periodic mailings or emails regarding new products or services, please see the section titled "How to Opt Out, Correct, Update, or Remove Personal Information" below. Demographic Information. Usage Data. Disclosure Exceptions. · Agents and Service Providers. We sometimes employ or contract with other companies and individuals to perform functions on our behalf, such as sending e-mail or providing Internet hosting services. They have access to only such information about Users as is needed to perform their functions, but are contractually restricted from using this information for other purposes. · Business Transfers. As we continue to develop our business, we might sell or buy assets. In such transactions, customer and User information generally is one of the transferred business assets. Also, if any of the affiliated McCrone companies or substantially all of any McCrone’s companies’ assets were acquired, User information would be one of the transferred assets. We do not offer for sale personally identifiable information other than in connection with business-related transfers. · Legal Matters. McCrone has the right to disclose any Personal Information about you or your use of the Services or this Web site without your prior permission if McCrone has a good faith belief that such action is necessary to: (a) protect and defend the rights, property or safety of any McCrone company or affilate, customers or suppliers, other Users of this Site or the public; (b) enforce the Web site Terms and Conditions of Use; or (c) respond to claims that any content violates the rights of third-parties. We may also disclose information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request. · Your Instructions. We may share any information you submit on or to the Web site when we have your consent to do so or when we need to share it in order to provide the information or service you have requested. Subscriber Communications. Communications related to subscription maintenance activities. These communications may include, without limitation, notices regarding material changes to McCrone site policies, service updates, service enhancements, and account management procedures. Since these communications are necessary to ensure McCrone provides its subscribers with the highest quality of services, our subscribers are not permitted to opt out from receipt of these communications. Newsletter Communications. As a benefit of a McCrone subscription, we may send our McCrone subscribers our exclusive McCrone Newsletters. These newsletters are full of useful McCrone content. To unsubscribe to a newsletter, a User can either (i) follow the instructions at the bottom of any newsletter or (ii) follow the instructions set forth below in "How to Opt Out, Correct, Update, or Remove Personal Information." Communications containing information about McCrone products and services. We may send promotional e-mails and other outbound communications to McCrone site subscribers regarding products and services from McCrone. Any McCrone site subscriber that does not wish to receive such product and service communications can choose to remove his or her contact information from our contact list at any time by (i) following the instructions at the bottom of any promotional e-mail or (ii) following the instructions set forth below in "How to Opt Out, Correct, Update, or Remove Personal Information." Our Commitment to Security. How to Opt Out, Correct, Update, or Remove Personal Information. If you do not wish to receive telephone contact or periodic mailings or emails concerning new products and services or upcoming events, you may opt-out of receiving such information by sending us a written request to the address listed below or by following the opt-out instructions in an e-mail you receive from us. Please be sure to include the following information in your correspondence to webmaster@mccrone.com: Your e-mail address Your first and last name The name of the McCrone site to which the request applies The service or section of the site to which you are registered/subscribed Online: (1)Visit our Help page and enter your e-mail address in the unsubscribe section form to view the newsletters you current receive. Clear the check box of any newsletter your prefer not receive and click the submit button to remove the e-mail address given from that list. (2) Changes to information provided to McCrone by a member or subscriber can be made at anytime by visiting your account information in the My Account section of McCrone sites. (Please note: "Unsubscribe and changes" are an automatic process. We will not respond to these messages.) Links to Other Web sites. Usernames and Passwords. Your Consent and Changes to Privacy Policy. Contact and Complaints.
This Site is operated by McCrone Associates, Inc., 850 Pasquinelli Drive, Westmont, IL 60559, United States. If you any questions or concerns about this Policy, please e-mail us at webmaster@mccrone.com. This policy was last modified on: August 20, 2007. |
©2007, McCrone Microscopes & Accessories • 850 Pasquinelli Drive, Westmont,
Illinois 60559 • 630.887.7100 |
